We are always looking for better ways to be more efficient and give our members options that work with their lifestyle. 

We work with our software system vendor to look at updates and options that are being developed to help us with this mission. We attend annual training to learn to use the new options, but it takes time to integrate changes.

Recently, we were able to transition some of our tasks into Messenger, a program that integrates our billing, customer service and SmartHub features.  

With Messenger we are able to call, text and email past due notices. Since many of our members no longer have landlines, it has been increasingly difficult to reach our members or leave a message. Messenger helps us keep contact information current.

Also, a new feature we are able to incorporate with our “new bill” notice for our paperless members is the addition of a link to our newsletter within the notice. We have many members who like the paperless features and opt to receive an email and text when their new bill is ready for viewing. 

As we move forward with training, we will continue looking for better ways to serve you. 

Thank you for your support!