If you have no power - check these 3 things before calling to report the outage.
1. Check fuses and breakers inside your home and outside at the pole. If you see a red light at the meter, the cooperative is providing you with power. If the red light in not glowing, you will need to report the outage. Call (800) 362-2154.
2. If your power doesn't come back on after blown fuses are changed, or the breakers seem to be functional, move to step 3. Remember, in situations where only part of your property has power, the outage is usually caused by a blown fuse or tripped breaker. In either case, repair is your responsibility.
3. Check with your neighbors to see if they have power. This helps both you and the cooperative determine the extent of the outage. If you know your neighbors are without power, report both your location and your neighbors' location to reduce the number of calls coming into the cooperative.
Call (641) 342-2173 or toll free at (800) 362-2154 to report your outage. If it is after 4 p.m. your calls will go to our call dispatch center. Linemen will be dispatched to investigate the cause and quickly restore power. You can also report an outage using SmartHub; select the link below.